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Contract statuses and return process
María José Marín avatar
Written by María José Marín
Updated over a week ago

Just like the orders, contracts have different statuses.

When the contract is active:

  • Active: As its name indicates, its when the contract is active for the duration of the subscription or rental plan.

When the return process begins:

Once I've decided to end a contract and I've already clicked on "Finalize contract" and "Start return", the return process for the item begins.

These are the statuses you'll encounter:

  • Printed label: In this stage, the return label has been sent to the customer and the customer is ready to return the item.

IMPORTANT🚨: In this stage, I'm still able to edit or reactivate the contract.

  • In return: When the client returns the item to the logistics company.

  • In inspection: Once the item is returned to your company and it's being inspected at the warehouse.

  • Complete contract: When everything is correct you click on "End Contract". From this moment on, the contract is no longer active.

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