Once we receive an order, it must go through different states before the contract is activated. This is because the contract time will not start running until the customer receives and begins to enjoy the product.
When we receive an Order:
Pending payment method:The customer has yet to enter a payment method for the rental payment.
Payment method added: The customer has entered a valid payment method.
Review order: The customer has placed the order correctly and is awaiting for your acceptance or rejection.
When we accept the Order:
Accepted: You have accepted the order and the payment process will be processed automatically.
Fulfillment: You've started preparing the order.
In the Fulfillment status is when you create and/or assign an Item to a client ❗
Delivery: The order has left the warehouse.
Delivery complete: The order has been delivered. In this moment the contract is activated.
When we don't accept the Order:
Not accepted: You have rejected the order.
When there's a problem with the Order:
Error in payment method: The customer has entered an invalid payment method.
Error in payment: It was not possible to process the payment, likely due to insufficient funds in the customer's card.
Problem in checkout: There was an error with Sharpei's platform. You'll need to contact support.