The shops are able to accept or decline any rental request they receive. There are are several reasons as to why your rental request could have been cancelled:
You haven't uploaded a proper picture of yourself for the biometric analysis.
You've failed our risk and fraud prevention analysis, we check more than 3000 data points of every person that wants to rent something. We do this to protect shops from scammers that could ruin their business.
They don't have stock or availablity for that product or those dates.
Getting your Money Back
When you make a rental request at a shop using Sharpei, they won't collect the money until the rental is accepted.
If they've cancelled your rental, do not worry, we will refund you the full amount. This could take up to 7 days to show up on your account, depending on who you bank with.